At Ubuntu Education (“Ubuntu Education”, “we” or “us”), we value the trust you have placed in us, and we are committed to creating a safe and secure online environment that family members of all ages can enjoy.
This privacy policy applies to the Ubuntu Education mobile applications (the “Apps”), our website (www.ubuntueducation.com, the “website”) and any other interactions you may have with us (by telephone, email, or in person). This policy specifically covers our handling of personal information relating to identifiable individuals and does not apply to anonymous or business information.
This policy applies globally, but residents of the European Economic Area, the United Kingdom, Switzerland and California should review the specific sections for their region listed below.
By visiting or using our Apps, our websites or sharing information with us, you consent to the information handling practices described in this Privacy Policy.
Information we collect and use from the Apps
We collect personal information and usage information when a parent (“parent” or “you”) downloads and uses the Apps. We generally do not ask that you or your child share any personal information about your child with us while signing up for or using the Apps. We will never insist on receiving that information.
Information you provide us
When you subscribe for services through our Apps, the Apple App Store that you used to download the App may share your information with us, if you have consented to them sharing such information. We may collect additional information from you if you contact our technical support team, send us an email, complete a user survey, or otherwise communicate with us about the Apps.
Payments
Subscription payments are processed through the Apple App Store. We do not collect, see or otherwise handle your payment information. We only receive a unique Subscriber ID that these app stores create for the subscription.
We encourage you to review the privacy information provided by these organizations or contact them directly for more details about how your payment information may be handled. For reference, some privacy information can be found at the following links:
Device data
We may collect information about your device, including hardware model, operating system version, preferred language, and unique identifiers. We do not link this data with your subscription or any other data you provide us. We use device information for internal operations of the Apps and to personalize the user experience.
Anonymous usage data
While it’s not personal information, we collect anonymous usage data. This usage data includes information like how long a video is played and if there are any technical issues or “bugs”. We analyze this information to learn more about how the Apps are being used, and how we can maintain and improve the Apps. We never try to use this information to identify a specific user.
Other information we collect and use
We may collect personal information when you contact us, when you use our website or when you engage with us over social media. This includes information that you voluntarily provide to us, for example in an email you send or a social media post directed at us.
We collect and use this information so that we can:
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- Communicate with you and keep you updated
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- To identify and authenticate you;
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- To provide you with information that you request from us, and to receive feedback from you;
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- Enable you to participate in promotions and surveys;
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- To understand how you use our products, content and services, for data analytics, statistical analysis, internal business purposes, and product development purposes;
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- To manage our business and day-to-day business and operational needs; and Comply with any legal requirements or defend our legal rights.
De-identified, aggregate or anonymized information
We may also de-identify, aggregate or anonymize information to identify trends, manage our business, develop statistical information, understand how we are performing, or develop relevant products, services or offers. Such information may also be shared with: (a) our affiliates and business partners to understand and improve the App’s performance and to develop better apps in the future; and (b) third parties for other analytical purposes. At no time will such information personally identify, or be used to identify, any individual.
Third-Party Services: YouTube API
Our application integrates with the YouTube API Services to show video content. By using our application, you acknowledge and agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms) and the Google Privacy Policy (https://policies.google.com/privacy). For further information on how YouTube handles data, please review these policies.
How and when we may share your information
We do not sell or lease your personal information to third parties.
We may share your information for three main reasons: (a) with our affiliates and service providers; (b) for legal reasons; and (c) for business reasons.
(a) Affiliates and service providers
We may share your information with our affiliates and business partners to assist us in providing you services, perform functions on our behalf or for our internal business purposes.
We may also share your information with other organizations (e.g. service providers) that assist us in providing the Apps or that provide us with other services. When we share information with service providers, we require them to commit to protecting your personal information in line with Ubuntu Education standards, and limit use and disclosure of the information for the specific purposes for which we supplied it.
We do not share personal information belonging to children with service providers, except in cases where it’s necessary to fulfill the purposes for which you voluntarily provided information about your child to us (i.e. if you send us an email with your child’s name and age to ask the best time to introduce the app to them).
(b) Legal reasons
In rare circumstances, we may share your information about you if we reasonably believe that it is needed to:
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- Comply with any valid legal process, governmental request, or applicable law, rule, or regulation;
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- Investigate, remedy, or enforce potential Terms of Use violations; protect the rights, property, and safety of us, our users, or others; or detect and resolve any fraud or security concerns.
(c) Business reasons
We may share personal information with business partners where it is relevant to a business transaction, such as the sale of Ubuntu Education to another company, as part of a corporate reorganization or to pursue a partnership or investment opportunity.
Getting and withdrawing your consent
We only collect information by lawful means. As part of using our products and services or interacting with us, we may collect and process some details about you. When we do so, we will collect, use or share your personal information with your consent for the purposes identified or as otherwise permitted or required by law. In compliance with our privacy obligations, we may obtain your permission based on implied consent (including through this privacy policy) or through other means (such as express consent). However, in some situations, the law allows us to collect, use or disclose personal information without your consent.
You can withdraw your consent to the collection, use or disclosure of your information at any time. However, in some cases withdrawing consent will mean that we can no longer provide you with certain services or perform certain tasks where the information is required to do so.
You may withdraw your consent to the collection, use or disclosure of your or your child’s personal information at any time by contacting the Privacy Officer (see ‘Contact information’ below) and, subject to any legal constraints, we will comply with your request.
International transfers of information
Some of our service providers and business partners may be based outside of France. This means your information may be accessible to law enforcement authorities outside of your jurisdiction, in accordance with the laws of that jurisdiction.
Data security
We protect your information by limiting access to it on a strict “need-to-know” basis, and we implement reasonable physical, organizational and technological safeguards as appropriate.
Data retention
We only keep your information as long as it is operationally or legally necessary. After that, we will either destroy or de-identify the information.
Accessing your information
You may request access to any personal information we may maintain about you and, if applicable, your child (i.e., if you have voluntarily provided information about your child to us). When requested in writing, we will inform you of the existence of such information and the ways that we have used or disclosed it (if applicable).
To request access to your or your child’s personal information, you can submit a written request to support@ubuntueducation.com that identifies yourself, the information you want to review and how we can contact you.
Depending on the circumstances, we may not be able to provide you with all the information you request, and there may be a charge for copies of your personal information.
Correcting your information
We will make reasonable efforts to keep your information accurate and up-to-date. If a change or correction is required, let us know right away. We’ll make any appropriate updates needed. You can review your personal information by looking at the App settings, reviewing the correspondence we send to you, or by requesting access to your personal information, as described above.
Do-Not-Track mechanisms
Because of the rapidly changing state of technology, we cannot make any guarantees that our systems will be able to honour Do-Not-Track requests sent by your browser.
Additional information for European residents
Basis of Lawful Processing
European data protection laws require us to be specific about our reasons or grounds for using your personal information. Ubuntu Education processes the personal information of individuals located in the EU, Switzerland or UK on these grounds:
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- Consent. When you have provided your consent to our collection of your information;
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- Service performance. When we need to perform the service, you are seeking or have agreed to, according to our Terms of Use when you subscribe to our Apps;
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- Legitimate interests. When we have a legitimate business or commercial reason for using your information, and your interests and your fundamental rights do not override those interests; and/or
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- Legal obligation. When we need to comply with a legal or regulatory obligation.
Ubuntu Education may process your personal information on more than one ground depending on the reason or grounds for using your personal information. Please contact us if you need details about the specific grounds we are relying on to process your personal information.
Data subject rights
If you are a European, in addition to the access and correction rights outlined above, you may be entitled, subject to certain conditions, to exercise some or all of the following additional rights:
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- Deletion. The right to request that we delete your information.
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- Restrict processing. The right to request that we limit or cease the processing of your information.
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- Portability. The right to request that we transfer your information that we have collected to another organization or directly to you.
In order to exercise these rights, contact our Privacy Officer using the contact information outlined below.
Additional information for California residents
If you are a California resident, you can make certain requests regarding your personal information. We will fulfill each of these requests to the extent required by law.
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- You can ask us what personal information we have about you, including a list of categories of your personal information that we have sold and a list of categories of your personal information that we have shared with another company for a business purpose.
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- You can ask us to delete your personal information.
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- You can ask that we stop selling your personal information.
In order to exercise these rights, contact our Privacy Officer using the contact information outlined below.
Contact information
If you have any questions or concerns about this privacy policy or about Ubuntu Education’s handling of your personal information, please contact the Ubuntu Education Privacy Officer in writing at
Mailing address: 27 rue Alexandre Dumas, 78100, Saint-Germain-en-Laye, FRANCE
Email: support@ubuntueducation.com
Please note that we may need to confirm your identity or request additional details in order to process your request.
Changes to this privacy policy
We may modify this notice from time to time and will post the most current version online. If our privacy practices change in such a way that requires us to obtain parental consent, we will confirm that you are the parent or guardian responsible for the account and ask for your consent. If you disagree, we will tell you about any alternatives, including closing your account.
Last updated: April 25, 2025.